Privacy Policy


Qtopia recognises the importance of protecting your privacy.

This Privacy Policy sets out how Qtopia may collect, hold, use and disclose information that identifies you (your personal information).

If you would like to contact us in relation to this Privacy Policy or our use of your information, please email us at

Application of this Privacy Policy

Please read this Privacy Policy carefully. It applies to any personal information that you provide to Qtopia or authorise Qtopia to collect.

You are not required to provide us with any personal information that we request. However, if you decide not to, we may not be able to communicate with you or it may make it difficult for us to provide certain services to you.

Updates to this Privacy Policy

Qtopia may update this Privacy Policy at any time by posting an updated version of this Privacy Policy on our Website. The updated version of this Privacy Policy will take effect immediately upon publication (or, if applicable, on the date specified in the updated Privacy Policy), and will apply to all personal information that we hold about you. We may also take additional steps to bring the changes to your attention, including by notifying you directly.

Additional rights and obligations

This Privacy Policy applies in addition to, and does not limit, our rights and obligations under the Privacy Act 2020 or any specific authorisation that you provide to us when you interact with us or use our Website or services.

Collection of personal information

Types of personal information we may collect
The personal information we collect will vary depending on how you use our website or services, or otherwise interact with us. For example, we may collect your:

Contact information, such as your name, phone number, and email address.

How we collect personal information
Generally, we collect personal information directly from you. We may also collect your personal information from a third party if you have authorised them to provide, or authorised us to collect, that information.

For example, we collect your personal information from you when you:

  • Make a donation.
  • Make a complaint, enquiry, or provide feedback.
  • Register to volunteer.
  • Apply to be a board member.
  • Apply to be a staff member.
  • Subscribe to email updates.
  • Become a member of Qtopia.
  • Are referred to our peer support services.
  • Register/buy a ticket of an event produced by Qtopia.

Payment card information

We use a payment service provider to process all payments made using our Website. Our current payment service provider is Stripe.

If you make a payment on our website (for example, to make a donation) our payment service provider will process your payment. These payment service providers will encrypt and store your payment card number securely, in accordance with their Privacy Policy and (at a minimum) the Payment Card Industry Data Security Standards (PCI-DSS).

Your payment card number is not held by, and is never revealed to, Qtopia.

Information you provide to third party ticketing providers

Qtopia and its events use third party ticketing providers (such as EventBrite) for all events. Qtopia will have access to contact information provided to events organised by us (such as the Pride Ball).

Use of personal information

Qtopia may use your personal information for the following purposes:

  • For the general operation of Qtopia and our events.
  • To process and deal with any complaints or enquiries made by or about you.
  • For any other purpose that is authorised by you or permitted by law.

We may also use your contact information to send you information about Qtopia (such as information about our events or ways to support Qtopia). This may include contacting you via email, phone or other electronic means. To opt-out of receiving communications you can email us at

We may use aggregated and anonymous information for research and analytical purposes (we will ensure that you cannot be identified as identifiable characteristics are removed).

Disclosure of personal information

Qtopia may share your personal information, collected in accordance with this Privacy Policy, with the following parties for any of the purposes set out above:

  • Our partners, contractors, and service providers, to assist us with the operation of Qtopia and its events and support services.
  • Any other party authorised by you or to whom we are required or authorised to disclose personal information in accordance with applicable law.

We require any third parties to adhere to our confidentiality requirements and to the requirements of the Privacy Act 2020.

Storage of personal information

Personal information that we collect is held by us and stored in “the cloud” in secure databases on our behalf by third parties based overseas. The use of cloud services will not relieve us of our obligations under the Privacy Act 2020 and this Privacy Policy.

Security of your information is very important to us. We will take reasonable technical and organisational precautions to protect personal information that we hold, such as storing it in an access controlled system and only allowing certain members of the organisation access to it.

We rely on you to update us if your contact details change. Please email us at

Access and correction of personal information

Under the Privacy Act 2020, you have the right to access and request correction of any personal information that we hold about you. Please email us at

Contact us

If you have any questions or requests relating to this Privacy Policy or personal information that we may hold about you, please contact us at